Returns

Returns

We love our sustainable products and we know you will too! However, if for any reason you don’t, you’re eligible for a return or exchange within 30 days of purchase. Please contact us within 14 days of receiving your order to notify us that you would like to make a return/exchange. Return shipping and associated costs are the responsibility of the customer. We recommend using a trackable service when sending your order back to us as we're not responsible for lost or damaged returns.

Items must be returned in the original shipping box/packaging and must have not been used. Once we receive your returned items we will assess the product/s and process the refund within 1 business day of return. 

For pick-up orders, the 30 days applies from fulfilment.

Please note sample sale and final sale items are final and we do not accept returns/exchanges on them as written in the product description or title.

If you wish to return your purchase, please get in contact with us at support@somerside.com.au and quote your order number that was sent with your confirmation and we can assist you.

Returns - Faulty Products 

If you receive faulty or incorrectly supplied items we will happily refund or exchange it for you at our own expense. Should there be a problem with your SomerSide product, please take a photo and contact us at support@somerside.com.au.

We are confident in our product and think you're going to love all your adventures with SomerSide.